Returns & Exchanges
We want you to love every brew, which is why we offer a 30-day return window for all Fellow products in their original packaging. If your gear isn't the perfect fit for your countertop, we'll help you find a solution that is.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boxes and include all accessories to ensure a full refund.
Print and Ship
Download your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing